Most of the time, Tokens are delivered immediately but, in some cases, it may take up to 24 hours to process the purchase. If after 24 hours you still have not received the Tokens, please reach out to the support team depending on the payment method that you have used.
  • For purchases made on iOS:
  • For purchases made on Android, please contact us and send the following information:
    • Gmail address you use for Google Wallet purchases.
    • Google Play receipt of your purchase. Receipts will be emailed to you after every purchase so check your inbox.